Castles estate agent Berkhamsted

Managing Director

Ronnie Clarke

Ronnie has worked in the industry for 20 years, starting out as a trainee negotiator with a regional firm of estate agents. In addition he is also a fully qualified mortgage broker. Ronnie has a young family, twins born in 2015, so much of his spare time is spent caring for and entertaining his young family. Ronnie has a passion for customer services which can be seen through the numerous 5 star google reviews – nothing comes before his clients best interests.

Area Director

Adam Contreras

Meet Adam Contreras, our dedicated Area Director who brings over two decades of invaluable experience in the local housing market. Adam embarked on his property journey back in 1997, starting his career with a reputable regional firm. Since then, he has consistently demonstrated his unwavering commitment to serving clients and helping them achieve their desired moves in a stress-free and enjoyable manner.

Adam’s passion for property is evident in his day-to-day interactions and his genuine desire to assist clients throughout their journey. He understands that buying or selling a property is a significant decision in one’s life, and he goes the extra mile to ensure a smooth and seamless process for our valued clients.

With his extensive knowledge of the local market, Adam possesses a keen eye for identifying opportunities and matching them with clients’ specific needs and preferences. He stays up to date with the latest market trends and continually hones his skills to provide clients with the best possible guidance and support.

Beyond his professional expertise, Adam is known for his friendly and approachable demeanour. He takes the time to actively listen to clients, understanding their unique circumstances and tailoring his services accordingly. His excellent communication skills and ability to build strong relationships have made him a trusted advisor among clients and colleagues alike.

When working with Adam, you can expect a dedicated and proactive approach. He will guide you through the intricacies of the real estate process, providing expert advice, negotiating on your behalf, and ensuring your interests are always prioritized.

Outside of work, Adam enjoys exploring the local community, keeping up with industry developments, and spending quality time with his family and friends. His genuine love for the area translates into his passion for helping clients find their ideal homes in this wonderful community.

Branch Manager - Berkhamsted

Ian Allison

Ian joined Castles in 2021, bringing with him a wealth of experience in property.

Ian started his career with a regional firm back in 1989, he worked through Black Wednesday in 1992 where interest rates hit over 15%, the Labour years, the dotcom bubble in the early 2000s and the property crash of 2008.  All of these markets moulded Ian into a well rounded, highly experienced property professional , able to navigate all types of housing markets to deliver exceptional results for our clients.

Ian joined the Berkhamsted team as Branch Manager from December 2023

Senior Associate - Berkhamsted

Callum Gerrard

Callum joined our Castles Academy Program in February 2022 in our Berkhamsted office and has risen through the ranks to Senior Associate.  Callum has become an integral part of our business; he has a clear passion to deliver an excellent experience which can been seen in his numerous Google reviews.  Callum is a hard-working individual with a passion to develop his career, he is a pleasure to work with for clients and team members.

Associate - Berkhamsted

Felix Austen

Felix joined the Castles Team in May 2023 and through our in-house training programme, he has gained a lot of the skills needed to become a skilled property valuer. Felix enjoys meeting different people everyday and finding out about them and how he can help.

Felix is looking forward to progressing his career within Castles and is always striving to be the best.

Outside of work Felix enjoys all things car related in particular his Subaru.

Trainee Associate

Jacob Matthews

Jacob Matthews joined the Castles Team in February 2024, eager to dive into the world of property having previously worked in the hospitality sector. Starting his journey through Castles’ comprehensive in-house training program, he began in Client Services, where he diligently honed the skills necessary for advancement to the role of Associate Negotiator role.

Prior to his venture into Estate Agency, Jacob pursued his academic passions at Cardiff University, graduating with a BA in History & Archaeology and furthering his studies with an MA in International Public Relations and Global Communications Management. His academic background equips him with a multifaceted perspective and effective communication skills, essential assets in his current career path.

Beyond his professional pursuits, Jacob finds joy and fulfilment in various interests. He actively participates in local musical theatre groups, highlighting his creative flair and love for performance. When not on the stage, he delights in socialising over cocktails with friends and spending time with his Spaniel Dachshund cross, Nevis.

Driven by a passion for excellence and a dedication to continuous growth, Jacob embodies a blend of professionalism, creativity, and warmth that enriches both his personal and professional endeavours. As he continues to navigate his career with Castles, he remains poised to make significant contributions and forge lasting relationships within the property industry.

Branch PA Berkhamsted

Suzi Levitt

Suzi, the Branch Administrator for Castles Berkhamsted, she plays a pivotal role in ensuring the success of the sales team by meticulously orchestrating all paperwork and providing unwavering support. With her keen eye for detail and proactive approach, she helps steer the team towards their targets while ensuring every customer interaction is marked by excellence and satisfaction. Since joining the team in 2020, Suzi has brought a breath of fresh air, infusing her expertise and dedication into every aspect of her role, thereby contributing to the overall success of the branch.

Suzi has a diverse background, including being a national water skier, residing in London for 3 decades, owning a candle shop business in St. Albans, and living in Spain for three years.

Her passions include fitness, animals, and travel.

Head of Property Marketing

Aaron Dines

Aaron joined the Castles team in 2016, previously working in the Chilterns for another estate agency.

Aaron’s flair for filming video tours and photography, bringing clients’ homes to life, has led to him taking on the exciting role of Head of Property Marketing in 2022.

Operations Manager

Louise Harrison

Louise has worked for Castles since 2014 working her way up to Group Operations Manager.

Louise is familiar with all aspects of our business and is always available to assist our team and clients in any way she can.

Louise is driven to deliver exceptional customer service and is an ‘out of the box’ thinker, she will always do her best to ensure that we overcome any problems that emerge during the buying and selling process.

Company Secretary

Jo Townsend

Jo joined the team in July 2023 having previously worked in a similar role for over 20 years.

With her organisational skills and wealth of administration knowledge, she will keep everyone on their toes!

If you need something done she is the person to go to and is always happy to help where needed.

Having promised her daughters for many years she finally completed a sky dive with them in 2022!

Head of Client Services

Louise Lockett

Meet Louise Dunn, the dynamic leader at the helm of our Client Services department. With a passion for delivering exceptional service and a knack for connecting with people, Louise’s return to our team in 2022 was a testament to her invaluable skills.

Bringing over two decades of experience in sales and customer service to the table, Louise is a seasoned professional who knows the ins and outs of the industry like the back of her hand. With five years dedicated specifically to sales progression, she possesses an in-depth understanding of the intricacies involved in the buying and selling process.

Outside of the office, Louise finds joy in the company of her bustling family and extensive network of friends. Her downtime is cherished, often spent basking in the sunshine with a captivating book in hand. Louise embodies the perfect balance of professionalism and personal fulfilment, making her not only a respected leader but also a cherished member of our community.

Client Services

Sarah Christian

Sarah is an accomplished Estate Agent with a dynamic career trajectory that exemplifies dedication, growth, and adaptability. With a tenure in the industry dating back to 2020, Sarah has ascended the ranks from a junior role to a seasoned Senior Associate within Castles.

Throughout Sarah’s journey in real estate, a commitment to excellence and a passion for client satisfaction have been consistent hallmarks. By leveraging a combination of industry expertise, strategic insight, and unparalleled customer service, Sarah has forged lasting relationships and facilitated countless successful transactions.

In her current role within the Client Services department at Castles, Sarah brings her wealth of experience, attention to detail, and client-centric approach to ensure the highest level of satisfaction and support for all stakeholders. Whether guiding clients through the intricacies of property transactions or providing personalised assistance, Sarah remains steadfast in her commitment to exceeding expectations and delivering exceptional results.

In addition to her professional achievements, Sarah embarked on a new and rewarding chapter in her life as a Mother to her delightful one-year-old daughter. Embracing the joys and challenges of parenthood, she seamlessly balances the demands of her career with the joys of nurturing her growing family.

Beyond her professional endeavours, Sarah enjoys spending quality time with her friends & family, exploring the outdoors, and engaging in creative pursuits.

Trainee Associate

Harry Clements

Harry is a highly driven individual with a strong commitment to self-improvement. We are pleased to announce that he will be joining Castles as a Trainee Negotiator. In this role, Harry will start his journey in our client services department. This initial placement will provide him with a comprehensive understanding of our business operations, enabling him to gain valuable insights into the various facets of our company.

By beginning his career in client services, Harry will develop a solid foundation in customer interaction and service excellence, both of which are crucial for a successful career in real estate. His exposure to the different aspects of the business will equip him with the knowledge and skills necessary to excel as a negotiator. We are confident that Harry’s dedication and eagerness to learn will make him a valuable asset to our team and contribute to his professional growth within the company.

Trainee Associate

Calum Charman

We are delighted to announce that Calum has joined our team as a Trainee Associate, effective June 2024. Calum will begin his journey with us in the Client Services team, where he will gain comprehensive insights into how our business operates.

Calum brings with him a wealth of knowledge and experience from his previous roles, and he is eager to apply his skills to enhance our clients experience with Castles.

During his initial period, Calum will be focused on understanding our processes, building relationships with our clients, and contributing to various projects. He is enthusiastic about this new opportunity and is committed to delivering exceptional service and innovative solutions.

We look forward to the positive impact he will undoubtedly have on our organization and our clients.

Mortgage Broker

Krishan Khatri

Krishan Khatri is a very experienced Mortgage Broker having worked within the finance industry since 2013.

Krishan arranged more than £75m of mortgages for clients in 2022 and is devoted to assisting his clients find the best mortgage and insurance products in the market.

Away from work Krishan and his wife are parents to 2 boys and can often be found playing football or exploring Whipsnade Zoo.

Sales Liaison Manager

Sam Serby

Allow us to introduce Sam Serby, an integral member of the Castles team for nearly two decades. With her wealth of experience and expertise, Sam has found her true calling in sales progression and currently leads a team of dedicated professionals. As the Sales Liaison Manager, she ensures a seamless transaction from the initial offer to the exchange of contracts, leaving our clients with a smooth and stress-free experience.

Sam’s extensive tenure with the company has allowed her to gain in-depth knowledge of the real estate industry, specifically focusing on the intricacies of sales progression. Her exceptional organizational skills, attention to detail, and ability to effectively communicate with all parties involved are what set her apart.

When working with Sam, you can expect a proactive and hands-on approach. She understands the importance of keeping all stakeholders informed and engaged throughout the process, ensuring that every step is taken to secure a successful outcome. Her commitment to delivering exceptional customer service is reflected in her dedication to maintaining clear lines of communication and addressing any concerns promptly.

Beyond her professional achievements, Sam is a loving mother and grandmother to her two grown-up children and recently became a Nanny to a beautiful granddaughter. Outside of work, you’ll often find her taking long walks with her dog, enjoying the beauty of nature, and embracing the joys of being a devoted pet owner.

Sam’s passion for her role extends beyond the office walls. She is genuinely invested in the happiness and satisfaction of our clients, going above and beyond to navigate any obstacles that may arise during the sales process. Her ability to forge strong relationships with both clients and colleagues has earned her a reputation as a trusted advisor and a reliable source of support.

If you’re looking for a dedicated professional who will guide you through the intricacies of the sales progression journey, Sam Serby is the person to turn to. Her commitment to ensuring a smooth transaction and her wealth of experience make her an invaluable asset to the Castles team.

Sales Liaison

Iain Harrison

Iain has dedicated more than seven years to the estate agency industry, where he has held pivotal roles that include Sales Progression Manager and Branch Director. Throughout his tenure, Iain has demonstrated exceptional skills in managing the sales process, ensuring smooth transactions from initial offer to completion.

In his role within the Sales Progression Team, Iain is responsible for overseeing the entire sales pipeline, liaising with clients, solicitors, and surveyors to expedite the process and resolve any issues that arose. His keen attention to detail and proactive approach significantly reduced delays and enhanced client satisfaction.

Trainee Sales Liaison

Rhys Coker

Rhys joined us in June 2023.  He will work alongside the Sales Liaison Manager to be fully trained in sales progression ensuring a smooth transaction from offer to exchange of contracts.

Property Marketing Associate

Cami Tomuta

Cami joined the Castles team in July 2023.

With her keen eye for filming video tours and photography Cami brings clients’ homes to life. She enjoys bringing out the best in your home with her well thought out photo’s. Camelia excels as a real estate photographer, blending her keen eye for detail with advanced photo editing skills to create captivating content for social media platforms.

Camelia Tomuta is a multifaceted creative with a rich background in design and visual arts. As a skilled footwear designer and developer, Camelia has made her mark by showcasing her innovative 3D printed platform shoes at Paris Fashion Week and crafting unique designs for renowned fashion brands. Her expertise extends into interior design, where she successfully transformed the interiors of two private properties.