Castles estate agent Berkhamsted

Managing Director

Ronnie Clarke

Ronnie has worked in the industry for 20 years, starting out as a trainee negotiator with a regional firm of estate agents. In addition he is also a fully qualified mortgage broker. Ronnie has a young family, twins born in 2015, so much of his spare time is spent caring for and entertaining his young family. Ronnie has a passion for customer services which can be seen through the numerous 5 star google reviews – nothing comes before his clients best interests.

Area Director

Adam Contreras

Meet Adam Contreras, our dedicated Area Director who brings over two decades of invaluable experience in the local housing market. Adam embarked on his property journey back in 1997, starting his career with a reputable regional firm. Since then, he has consistently demonstrated his unwavering commitment to serving clients and helping them achieve their desired moves in a stress-free and enjoyable manner.

Adam’s passion for property is evident in his day-to-day interactions and his genuine desire to assist clients throughout their journey. He understands that buying or selling a property is a significant decision in one’s life, and he goes the extra mile to ensure a smooth and seamless process for our valued clients.

With his extensive knowledge of the local market, Adam possesses a keen eye for identifying opportunities and matching them with clients’ specific needs and preferences. He stays up to date with the latest market trends and continually hones his skills to provide clients with the best possible guidance and support.

Beyond his professional expertise, Adam is known for his friendly and approachable demeanour. He takes the time to actively listen to clients, understanding their unique circumstances and tailoring his services accordingly. His excellent communication skills and ability to build strong relationships have made him a trusted advisor among clients and colleagues alike.

When working with Adam, you can expect a dedicated and proactive approach. He will guide you through the intricacies of the real estate process, providing expert advice, negotiating on your behalf, and ensuring your interests are always prioritized.

Outside of work, Adam enjoys exploring the local community, keeping up with industry developments, and spending quality time with his family and friends. His genuine love for the area translates into his passion for helping clients find their ideal homes in this wonderful community.

Branch Manager - Berkhamsted

Kiera Lawless

Kiera joined our Berkhamsted team in 2018, and is a very driven and passionate property professional.

Outside of work, Kiera enjoys socialising with her family and friends, working out, taking part in sporting events and going for walks with her beloved French Bulldog.

Associate - Berkhamsted

Callum Gerrard

Callum joined our Castles Academy Program in February 2022 in our Berkhamsted office.  Callum has quickly become an integral part of our business; he has a clear passion to deliver an excellent experience which can been seen in his numerous Google reviews.  Callum is a hard-working individual with a passion to develop his career, he is a pleasure to work with for clients and team members.

Associate - Berkhamsted

Felix Austen

Felix is the newest member of the team, joining us in May 2023.  Through our in-house training programme, he will gain all the skills needed to become a skilled property valuer.

Head of Property Marketing

Aaron Dines

Aaron joined the Castles team in 2016, previously working in the Chilterns for another estate agency.

Aaron’s flair for filming video tours and photography, bringing clients’ homes to life, has led to him taking on the exciting role of Head of Property Marketing in 2022.

Operations Manager

Louise Harrison

Louise has worked for Castles since 2014 most recently being promoted to Group Operations Manager. Louise is familiar with all aspects of our business and is always available to assist our team and clients in any way she can. Louise is driven to deliver exceptional customer service and is an ‘out of the box’ thinker, she will always do her best to ensure that we overcome any problems that emerge during the buying and selling process.

Company Secretary

Jo Townsend

Jo joined the team in July 2023.  With her organisational skills and wealth of administration knowledge, she will keep everyone on their toes!

Head of Client Services

Louise Dunn

Louise re-joined the business in 2022 to Head up our Client Services department, her exceptional people skills and drive to deliver first class service is exactly what makes her the right leader for this team.

Louise has over 20 years experience in Sales and Customer Service, 5 of those spent in Sales Progression, there isn’t much Louise doesn’t know about the buying and selling process!

Client Services

Sarah Christian

Sarah works in our client services team following her initial appointment in our Hemel Hempstead office.  It was clear from very early in her career that Sarah has a genuine passion to deliver an excellent client experience, this can be seen in her numerous 5 star Google reviews.  Sarah thrives on helping our clients have the very best experience and ensuring they have access to the full range of services Castles has to offer.

Mortgage Broker

Krishan Khatri

Krishan Khatri is a very experienced Mortgage Broker having worked within the finance industry since 2013. Krishan arranged more than £75m of mortgages for clients in 2022 and is devoted to assisting his clients find the best mortgage and insurance products in the market. Away from work Krishan and his wife are parents to 2 boys and can often be found playing football or exploring Whipsnade Zoo.

Branch PA Berkhamsted

Suzi Levitt

Suzi is the Branch PA at Berkhamsted helping the sales team hit their targets and deliver exceptional customer service. Suzi joined the team in 2020 coming from the medical billing industry.

Sales Liaison Manager

Sam Serby

Allow us to introduce Sam Serby, an integral member of the Castles team for nearly two decades. With her wealth of experience and expertise, Sam has found her true calling in sales progression and currently leads a team of dedicated professionals. As the Sales Liaison Manager, she ensures a seamless transaction from the initial offer to the exchange of contracts, leaving our clients with a smooth and stress-free experience.

Sam’s extensive tenure with the company has allowed her to gain in-depth knowledge of the real estate industry, specifically focusing on the intricacies of sales progression. Her exceptional organizational skills, attention to detail, and ability to effectively communicate with all parties involved are what set her apart.

When working with Sam, you can expect a proactive and hands-on approach. She understands the importance of keeping all stakeholders informed and engaged throughout the process, ensuring that every step is taken to secure a successful outcome. Her commitment to delivering exceptional customer service is reflected in her dedication to maintaining clear lines of communication and addressing any concerns promptly.

Beyond her professional achievements, Sam is a loving mother and grandmother to her two grown-up children and recently born grandson. Outside of work, you’ll often find her taking long walks with her dog, enjoying the beauty of nature, and embracing the joys of being a devoted pet owner.

Sam’s passion for her role extends beyond the office walls. She is genuinely invested in the happiness and satisfaction of our clients, going above and beyond to navigate any obstacles that may arise during the sales process. Her ability to forge strong relationships with both clients and colleagues has earned her a reputation as a trusted advisor and a reliable source of support.

If you’re looking for a dedicated professional who will guide you through the intricacies of the sales progression journey, Sam Serby is the person to turn to. Her commitment to ensuring a smooth transaction and her wealth of experience make her an invaluable asset to the Castles team.

Trainee Sales Liaison

Rhys Coker

Rhys joined us in June 2023.  He will work alongside the Sales Liaison Manager to be fully trained in sales progression ensuring a smooth transaction from offer to exchange of contracts.

Client Services

Gill Cheeseman

Gill joined the team in July 2023, having worked in the industry for many years she brings a wealth of experience and knowledge to the Client Services Department.

Property Marketing Associate

Cami Tomuta

Cami joined the Castles team in July 2023.

Her keen eye for filming video tours and photography and bringing clients’ homes to life is her expertise. She enjoys bringing out the best in your home with her well thought out photo’s.