Castles Estate Agents Berkhamsted

Managing Director

Ronnie Clarke

Ronnie has worked in the industry for 20 years, starting out as a trainee negotiator with a regional firm of estate agents. In addition he is also a fully qualified mortgage broker. Ronnie has a young family, twins born in 2015, so much of his spare time is spent caring for and entertaining his young family. Ronnie has a passion for customer services which can be seen through the numerous 5 star google reviews – nothing comes before his clients best interests.

Area Director

Adam Contreras

Meet Adam Contreras, our dedicated Area Director who brings over two decades of invaluable experience in the local housing market. Adam embarked on his property journey back in 1997, starting his career with a reputable regional firm. Since then, he has consistently demonstrated his unwavering commitment to serving clients and helping them achieve their desired moves in a stress-free and enjoyable manner.

Adam’s passion for property is evident in his day-to-day interactions and his genuine desire to assist clients throughout their journey. He understands that buying or selling a property is a significant decision in one’s life, and he goes the extra mile to ensure a smooth and seamless process for our valued clients.

With his extensive knowledge of the local market, Adam possesses a keen eye for identifying opportunities and matching them with clients’ specific needs and preferences. He stays up to date with the latest market trends and continually hones his skills to provide clients with the best possible guidance and support.

Beyond his professional expertise, Adam is known for his friendly and approachable demeanour. He takes the time to actively listen to clients, understanding their unique circumstances and tailoring his services accordingly. His excellent communication skills and ability to build strong relationships have made him a trusted advisor among clients and colleagues alike.

When working with Adam, you can expect a dedicated and proactive approach. He will guide you through the intricacies of the real estate process, providing expert advice, negotiating on your behalf, and ensuring your interests are always prioritised.

Outside of work, Adam enjoys exploring the local community, keeping up with industry developments, and spending quality time with his family and friends. His genuine love for the area translates into his passion for helping clients find their ideal homes in this wonderful community.

Director of Strategy & Operations

Veronica Condon

We are really pleased to welcome Veronica to the Castles team. With extensive experience in leading and developing business operations, largely in the financial services sector, Veronica has joined us to assist in developing our internal operations so that they can best support our expanding Castles family.

Our core objective is to aways create the very best client experience we can, it is therefore essential that we allow our staff to focus wholly on our clients and deliver on this primary objective. Veronica is passionate about designing processes to achieve the best outcomes and which also meet our regulatory obligations. With a career that includes over 25 years leading teams and developing others, Veronica equally finds supporting others to reach their potential and achieve their aspirations highly rewarding, and sponsors that a focused, enthusiastic team who reaches their potential is the key to delivering the best client experience.

Outside of her day-to-day duties Veronica values spending time with family and friends, is currently enjoying the process of learning to grow her own produce and more recently has started to learn British Sign Language.

Branch Manager - Berkhamsted

Ian Allison

Ian joined Castles in 2021, bringing with him a wealth of experience in property.

Ian started his career with a regional firm back in 1989, he worked through Black Wednesday in 1992 where interest rates hit over 15%, the Labour years, the dotcom bubble in the early 2000s and the property crash of 2008.  All of these markets moulded Ian into a well rounded, highly experienced property professional, able to navigate all types of housing markets to deliver exceptional results for our clients.

Ian joined the Berkhamsted team as Branch Manager from December 2023

Assistant Branch Manager

Callum Gerrard

Callum joined our Castles Academy Program in February 2022 in our Berkhamsted office and has risen through the ranks to Senior Associate.  Callum has become an integral part of our business; he has a clear passion to deliver an excellent experience which can been seen in his numerous Google reviews.  Callum is a hard-working individual with a passion to develop his career, he is a pleasure to work with for clients and team members.

Associate

Lauren Duffy

Lauren has worked as an estate agent for the past year and a half, where she gained valuable experience in arranging property viewings, managing client enquiries, and supporting the day-to-day operations of a busy office. Lauren is friendly, professional, and takes pride in delivering a high standard of service to both clients and colleagues. With a strong work ethic and a proactive approach, she’s always willing to go the extra mile to ensure a smooth and positive experience for everyone involved!

Outside of work, she loves heading out for walks with her two chocolate Labradors and squeezing in a sunny holiday whenever she gets the chance.

Viewing Guide - Berkhamsted

Angela Visciano

Angela Visciano – Weekend Viewing Guide

Angela is thrilled to be working for Castles in the heart of Berkhamsted. With a strong passion for property, people, and local living, Angela is delighted to have found a rewarding role that allows her to combine excellent communication skills with a keen eye for detail and a genuine understanding of the housing market.

Her approach is always people-first. Recognising that buying or selling a home can be an emotional decision, Angela prioritises listening carefully, responding promptly, and acting with professionalism and empathy at all times.

Angela genuinely loves her job and, most importantly, takes great pride in being part of both the Berkhamsted community and the Castles team.

Operations Manager

Louise Harrison

Louise has worked for Castles since 2014 working her way up to Group Operations Manager.

Louise is familiar with all aspects of our business and is always available to assist our team and clients in any way she can.

Louise is driven to deliver exceptional customer service and is an ‘out of the box’ thinker, she will always do her best to ensure that we overcome any problems that emerge during the buying and selling process.

Directors PA

Carole Curran

Carole joined the team in October 2024, bringing over 30 years of experience in a similar role. With her exceptional organisational skills and extensive administrative knowledge, she’s sure to keep everyone on their toes!

Carole is the go-to person for getting things done and is always happy to lend a hand whenever needed.

Away from the office, Carole loves to travel and, if she’s not exploring a new city and experiencing its culture and food, can be found on a sunbed reading the latest crime thriller.

Head of Client Services

Louise Lockett

Meet Louise Lockett, the dynamic leader at the helm of our Client Services department. With a passion for delivering exceptional service and a knack for connecting with people, Louise’s return to our team in 2022 was a testament to her invaluable skills.

Bringing over two decades of experience in sales and customer service to the table, Louise is a seasoned professional who knows the ins and outs of the industry like the back of her hand. With five years dedicated specifically to sales progression, she possesses an in-depth understanding of the intricacies involved in the buying and selling process.

Outside of the office, Louise finds joy in the company of her bustling family and extensive network of friends. Her downtime is cherished, often spent basking in the sunshine with a captivating book in hand. Louise embodies the perfect balance of professionalism and personal fulfilment, making her not only a respected leader but also a cherished member of our community.

Client Services

Emma Chin

Sales Liaison Manager

Sam Serby

Allow us to introduce Sam Serby, an integral member of the Castles team for nearly two decades. With her wealth of experience and expertise, Sam has found her true calling in sales progression and currently leads a team of dedicated professionals. As the Sales Liaison Manager, she ensures a seamless transaction from the initial offer to the exchange of contracts, leaving our clients with a smooth and stress-free experience.

Sam’s extensive tenure with the company has allowed her to gain in-depth knowledge of the real estate industry, specifically focusing on the intricacies of sales progression. Her exceptional organizational skills, attention to detail, and ability to effectively communicate with all parties involved are what set her apart.

When working with Sam, you can expect a proactive and hands-on approach. She understands the importance of keeping all stakeholders informed and engaged throughout the process, ensuring that every step is taken to secure a successful outcome. Her commitment to delivering exceptional customer service is reflected in her dedication to maintaining clear lines of communication and addressing any concerns promptly.

Beyond her professional achievements, Sam is a loving mother and grandmother to her two grown-up children and recently became a Nanny to a beautiful granddaughter. Outside of work, you’ll often find her taking long walks with her dog, enjoying the beauty of nature, and embracing the joys of being a devoted pet owner.

Sam’s passion for her role extends beyond the office walls. She is genuinely invested in the happiness and satisfaction of our clients, going above and beyond to navigate any obstacles that may arise during the sales process. Her ability to forge strong relationships with both clients and colleagues has earned her a reputation as a trusted advisor and a reliable source of support.

If you’re looking for a dedicated professional who will guide you through the intricacies of the sales progression journey, Sam Serby is the person to turn to. Her commitment to ensuring a smooth transaction and her wealth of experience make her an invaluable asset to the Castles team.

Sales Liaison

Iain Harrison

Iain has dedicated more than seven years to the estate agency industry, where he has held pivotal roles that include Sales Progression Manager and Branch Director. Throughout his tenure, Iain has demonstrated exceptional skills in managing the sales process, ensuring smooth transactions from initial offer to completion.

In his role within the Sales Progression Team, Iain is responsible for overseeing the entire sales pipeline, liaising with clients, solicitors, and surveyors to expedite the process and resolve any issues that arose. His keen attention to detail and proactive approach significantly reduced delays and enhanced client satisfaction.

Head of Property Marketing

Aaron Dines

Aaron joined the Castles team in 2016, previously working in the Chilterns for another estate agency.

Aaron’s flair for filming video tours and photography, bringing clients’ homes to life, has led to him taking on the exciting role of Head of Property Marketing in 2022.

Property Marketing Associate

Cami Tomuta

Cami joined the Castles team in July 2023.

With her keen eye for filming video tours and photography Cami brings clients’ homes to life. She enjoys bringing out the best in your home with her well thought out photo’s. Camelia excels as a real estate photographer, blending her keen eye for detail with advanced photo editing skills to create captivating content for social media platforms.

Camelia Tomuta is a multifaceted creative with a rich background in design and visual arts. As a skilled footwear designer and developer, Camelia has made her mark by showcasing her innovative 3D printed platform shoes at Paris Fashion Week and crafting unique designs for renowned fashion brands. Her expertise extends into interior design, where she successfully transformed the interiors of two private properties.

Trainee Photographer

Lisa Clarke

Lisa is new to the industry and is stepping into this field professionally for the first time, having previously worked in a retail and office environment. However, photography has always been a passion of hers.

With her keen eye for detail, Lisa is a naturally creative and enthusiastic person, who will be able to bring a new element of creativity and a fresh perspective to our growing marketing team. 

Mortgage Broker

Krishan Khatri

Krishan Khatri is a very experienced Mortgage Broker having worked within the finance industry since 2013.

Krishan arranged more than £75m of mortgages for clients in 2022 and is devoted to assisting his clients find the best mortgage and insurance products in the market.

Away from work Krishan and his wife are parents to 2 boys and can often be found playing football or exploring Whipsnade Zoo.